Fantail learns how your business already replies, then drafts the next answer for you — and earns the right to send it on its own, one topic at a time.
Nothing is sent until you say so
A new workspace starts in Watch mode. Fantail reads, drafts privately and sends nothing to a customer for as long as you leave it there.
It keeps your inbox
Gmail or Outlook, plus the form on your website. No migration, no new helpdesk for your team to learn.
Some topics never automate
Complaints, payment disputes and anything with money attached stay with a person permanently. That is the design, not a setting.
fantailhq.com · Made in New Zealand · Customer messages stay in NZ-hosted storage.
Fantail reads your inbox to draft replies. It never sends one from a topic you have not switched on, and every send is written to an audit log under the name of whoever sent it.