No migration and no new helpdesk to learn. Every topic starts in Watch — Fantail reads, drafts nothing and sends nothing until you say so, one topic at a time.
Nothing is sent until you say so
A new workspace starts in Watch mode. Fantail reads, drafts privately and sends nothing to a customer for as long as you leave it there.
It keeps your inbox
Gmail or Outlook, plus the form on your website. No migration, no new helpdesk for your team to learn.
Some topics never automate
Complaints, payment disputes and anything with money attached stay with a person permanently. That is the design, not a setting.
fantailhq.com · Made in New Zealand · Customer messages stay in NZ-hosted storage.
Fantail does not send a confirmation email yet, so this address is not verified — use one you control. Everything Fantail reads stays in your workspace, and no reply goes out on a topic you have not switched on.